Uptown Pokies – Responsible Gaming

At Uptown Pokies, we are committed to providing a safe and enjoyable gaming experience for our players.  We believe that responsible gaming is not only a matter of personal choice, but also a social responsibility. That’s why we have implemented various measures and policies to ensure that our players gamble responsibly and within their means.

What is Responsible Gaming?

Responsible gaming is the practice of playing online casino games in a sensible and controlled manner, with an understanding of the risks and benefits involved.  Responsible gaming means:

• Setting a budget and sticking to it.
• Playing for fun and entertainment, not as a way of making money.
• Knowing when to call it a day and to stop playing (even if it is to take a break).
• Reaching out to friends, family or anonymous organisations that offer help with gambling if it has become a problem.

How We Promote Responsible Gaming

At Uptown Pokies, we want our players to have a positive and pleasant gaming experience.  To help them achieve this, we offer various tools and features that promote responsible gaming, such as:

• Deposit limits: Players can control and manage how much they deposit and bet at our casino.  This could mean setting a daily, weekly or monthly limit when it comes to how much you deposit into your casino account.
• Self-exclusion: Players can request to be excluded from accessing their account for a certain period of time, ranging from 24 hours to 6 months.  This gives them a chance to take a break from gambling and focus on other aspects of their life.
• Game history: Players can access their game history at any time, which shows them how much they have wagered, won and lost in each game session.  This helps them monitor their gaming activity and evaluate their performance.
• Customer support: Our friendly and professional customer support team is available 24/7 to assist our players with any queries or issues they may have regarding responsible gaming.  They can also provide information and referrals to external organisations that offer counselling and support for problem gamblers.

Another strategy that you can easily implement is to allocate an amount of time that you have at your disposal to play without it compromising other aspects of your life.  Take that allotted time and set a reminder on your phone or computer.  Practice self-discipline – and stop playing when the timer alarm goes off.

How to Recognise a Gambling Problem

Gambling can be a fun and rewarding activity – but it can also become a problem if it interferes with your personal, social or professional life.  Some of the signs that you may have a gambling problem are:

• Gambling consumes more of your resources or finances than you have available.
• You chase your losses or try to win back what you have lost.
• You lie or hide your gambling from your family or friends.
• You neglect your work, studies, health or other responsibilities because of gambling.
• You feel anxious, depressed, guilty or angry because of gambling.
• You lose interest in other hobbies or activities that you used to enjoy.
• You borrow money or sell assets to fund your gambling.
• You have conflicts or arguments with your loved ones because of gambling.
• Your gambling habits are making you consider harming yourself or others have thoughts of harming yourself or others because of gambling.

If you recognise any of these signs in yourself or someone you care about, please seek help as soon as possible.  Gambling addiction is a serious condition that can have devastating consequences if left untreated.

Where to Get Help

If you think you may have a gambling problem, or if you are concerned about someone else’s gambling, please do not hesitate to contact us.  We are here to help you and provide you with the support and guidance you need.  You can also reach out to any of the following organisations that offer confidential and professional counselling and support for problem gamblers:

• Gambling Help Online: https://www.gamblinghelponline.org.au/
• Lifeline: https://www.lifeline.org.au/
• Gamblers Anonymous: https://gaaustralia.org.au/

Remember, you are not alone.  There is always hope and help available for you.  Uptown Pokies cares about your well-being and we will gladly do our part to help you play at our casino in a responsible and safe manner.  Simply reach out to us!  With this in mind – enjoy playing at Uptown Pokies…  Responsibly.