Privacy Policy of Uptown Pokies

At Uptown Pokies, we value your privacy and we’re committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your data when you interact with our online casino and related services. By accessing and using Uptown Pokies, you automatically consent to the practices described in this privacy policy.

Information Collection

Uptown Pokies collects various types of information to provide you with a secure and personalised gaming experience. Some of the data we might collect includes, but is not limited to, the following:

1. Personal Information: When you register an account with Uptown Pokies, we collect personal details such as your name, email address, date of birth, and contact information. The purpose for collecting this information is strictly necessary to create, manage and maintain your Uptown Pokies account.
2. Financial Information: To process transactions and facilitate payments, we may collect financial information, including credit card details or other payment method information. Rest assured that we comply with stringent security measures to protect your financial data.
3. Gaming Information: When you engage in our casino games, we collect data related to your gaming activity. This could include information about your wagers, winnings, gameplay preferences, and promotions history.
4. Technical Information: We automatically collect certain technical information when you visit our website or use our services. This includes your IP address, device type, browser details, operating system, and other similar information. We use this data to analyse and improve the performance of our website and services.
5. Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your user experience, personalise content, and gather statistical information about our website usage. These technologies allow us to remember your preferences, track your activities, and provide you with relevant offers and promotions. You can easily manage your cookie preferences via your browser settings.

Information Usage

With regards to how Uptown Pokies uses any information collected, the following might apply:

1. Account Management: We might use your personal information to create and manage your Uptown Pokies account. This could include verifying your identity, processing transactions, and providing customer support.
2. Gaming Experience: We might use the data we collect to customise your gaming experience. This includes personalising content, promotions, and offers based on your preferences and interests. We may also use your information to recommend games and features that we believe you may enjoy.
3. Improving Our Services: We analyse the data we collect to understand user behaviour, preferences, and trends. This helps us enhance and optimise our website, games, and services. We may also use aggregated and anonymised data for market research, statistical analysis, and business planning purposes.
4. Communication: We may use your contact information to communicate with you regarding important updates, promotions, and news about Uptown Pokies. You have the option to opt out of receiving such communications by following the instructions provided in the communication or by contacting our customer support team.
5. Legal and Regulatory Compliance: We may use your information to comply with applicable laws, regulations, and licensing requirements. This includes preventing fraud, money laundering, and other illegal activities. We may also disclose your information in response to a lawful request or court order.

Data Security

At Uptown Pokies, we take the security of your personal information seriously. We have taken suitable technical and organisational steps to safeguard your data from unauthorised access, disclosure, modification, or damage. Our security measures include:

1. Encryption: We use industry-standard encryption protocols to safeguard your personal and financial information during transmission. This ensures that your data remains confidential and secure.
2. Firewalls and Intrusion Detection: We employ firewalls and intrusion detection systems to prevent unauthorised access to our systems and protect against malicious activities.
3. Access Controls: We limit access to your personal information to authorised personnel who require it for the performance of their duties. We also enforce strict internal policies and procedures to ensure data privacy and confidentiality.
4. Data Retention: We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law.
5. Third-Party Providers: We carefully select and regularly review our third-party service providers to ensure they adhere to industry best practices and maintain robust security measures.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security. Account security is ultimately your responsibility. You play a vital role in maintaining the integrity of your account by keeping your login credentials confidential and by promptly notifying us of any unauthorised access or suspicious activities.

Data Disclosure

Although Uptown Pokies endeavours to keep any information you supply private and confidential, we may share your personal information with third parties in the following situations:

1. Service Providers: We may disclose your information to reliable third-party service providers who help us in providing our services. These providers include payment processors, customer support providers, marketing platforms, and data analytics services. We ensure that these third parties comply with relevant data protection regulations and maintain appropriate security measures.
2. Legal Obligations: We may disclose your information to comply with legal obligations, including responding to lawful requests, court orders, or regulatory requirements. We may also disclose your information to enforce our terms and conditions, protect our rights, or investigate potential violations or fraudulent activities.
3. Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your personal information may be transferred to the acquiring entity, or third parties involved in the transaction. In the event of such a situation, we will do our utmost to ensure that any such transfers adhere to applicable data protection laws and regulations.
4. With Your Consent: We may share your information with third parties for purposes not covered by this privacy policy when we have obtained your explicit consent to do so.

Children’s Privacy

Uptown Pokies is an online casino intended for adults only. We will never knowingly collect or solicit personal information from individuals who are not of legal age (generally age 18). If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information from our systems. If you are a parent or guardian and believe that your child has provided us with their personal information, please contact us so that we can promptly address the issue.

Third-Party Links and Services

The Uptown Pokies website might contain links to third-party services or external websites. Please note that this privacy policy only applies to Uptown Pokies. We do not control the privacy practices or content of any third-party websites or services. We advise that you the privacy policies of those websites or services before giving any personal information.

Updates to the Uptown Pokies Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We encourage you to periodically review this policy to stay informed about how we collect, use, and protect your information. We reserve the right to update our privacy policy without notifying our players.

Contact Us

Please contact Uptown Pokies customer support should you have any worries, questions, or requests about our privacy policy or the management of your personal information. You can reach customer support via email at support@uptownpokies.com or via the Live Chat feature on our site. We are committed to answering any inquiries and solving any issues you may have in a quick and effective manner.